Frequently Asked Questions
Frequently Asked Questions
A Bill of Lading (B/L) is a legal document issued by a carrier (or their agent) to a shipper that serves three main purposes:
Receipt of Goods
It confirms that the carrier has received the goods in the described condition for shipment.
Document of Title
It represents ownership of the goods. The person holding the original bill of lading can claim the goods at the destination.
Contract of Carriage
It outlines the terms and conditions under which the goods are transported between shipper and carrier.
Key Information In BL
Shipper/Consignee/ Notify Parties Details
POL Port Of Loading
POD: Port Of Discharge
Final Destinations
Description of the goods (quantity, weight, type, packaging, volume, HS code)
Container Number & Container Types
Seal Number
Vessel Name & Voyage Details
Delivery Agent Details
Free Time At Destinations
Freight Terms: Freight Prepaid Or Freight Collect
BL Types
Original BL
SWB (Sea Way Bill)
Surrender BL
An Air Waybill (AWB) is a non-negotiable transport document used in air cargo shipments. It serves as a receipt, contract of carriage, and proof of shipment between the shipper and the airline (or freight forwarder).
Key Features of an Air Waybill:
Receipt of Goods
Confirms the airline has received the goods for shipment.
Contract of Carriage
Outlines terms and conditions of air transport between the shipper and carrier.
Non-Negotiable Document
Unlike a Bill of Lading, an AWB cannot be transferred or used to claim ownership — only the named consignee can receive the goods.
Key Information In AWB
Airway Bill Number 11 Digits (First 3 Number Called Prefix)
Shipper/Consignee Parties Details
AOL Airport Of Loading
AOD: Airport Of Discharge
Description of the goods (SHC, quantity, weight, volume, HS code)
Flight Name & Details & Routing
AWB Type:
Master AWB (MAWB) Issued by the airline to a freight forwarder.
House AWB (HAWB) Issued by the freight forwarder to the shipper. Used in consolidated shipments.
In shipping, especially air cargo, both volumetric weight and gross weight are used to calculate shipping charges — and carriers will charge based on whichever is higher.
Gross weight (actual weight)
This is the actual physical weight of the shipment, including the packaging. It’s what you would see if you put the package on a weighing scale.
Example:
If a box weighs 20 kilograms on the scale, the gross weight is 20 kg.
Volumetric weight (dimensional weight)
This is a calculated weight based on the size (dimensions) of the package. It represents how much space the package takes up in the aircraft or vehicle.
Formula for air freight:
Volumetric weight in kilograms = (Length × Width × Height in centimeters) ÷ 6000
Formula for couriers (like DHL, Fedex, UPS):
Volumetric weight in kilograms = (Length × Width × Height in centimeters) ÷ 5000
Example:
If a package measures 100 cm × 50 cm × 30 cm,
Volumetric weight for air freight = (100 × 50 × 30) = 150000 ÷ 6000 = 25 kg
Volumetric weight for couriers = (100 × 50 × 30) = 150000 ÷ 5000 = 30 kg
A carnet is an international customs document that allows you to temporarily export and import goods without paying duties or taxes.
It’s often used for things like Heavy machinery, exhibitions goods, car shipping for tourism or trade show samples etc.
Its kind of passport for goods — it simplifies customs clearance in multiple countries
Import code is basically issued by Dubai customs in order to import goods in Dubai, also termed as customs client code or importer exporter code. Import code you can airport & jebel ali port for all kind of import and export transactions.
RoRo vessels are those types of vessels that especially deal in carrying wheeled cargo, cars, trucks, trailers, and heavy machinery. The peculiar feature of the Ro Ro ship is that it will be able to carry vehicles and other rolling cargo that can be driven or towed on and off the vessel through large stern or side ramps. It enhances the speed and efficiency of cargo loading and unloading activities compared to other classes of freight carriers.
A Certificate of Origin or COO is a leading trade document that evidences the country of origin, which determines that an end product had its origin, was either manufactured or obtained. Issued by a competent body, which is either the chamber of commerce or the government agency, the COO says it all about the origin of goods, which is an extremely important factor in customs clearance, tariff determination, and in determining whether compliance with trade agreements has been achieved.
An HS Code (Harmonized System Code) is a standardized number used worldwide to classify goods for international trade.
It helps customs authorities identify the product; apply the correct taxes, duties, and restrictions.
Some of the HS code required special approval from different ministries like TRA, DM, Media Council, MOH, FANR etc.
For example:
HS Code 0101.21 = Horses, for racing
HS Code 8471.30 = Laptops and portable computers
HS Code 9801.00 = Personal Effects & Household Items Used
HS Code 8703.23 = Vehicles Different Types
HS codes are 6 to 10 digits long, where the first 6 digits are universal the remaining digits vary by country for more detail
Below documents details which is normally required for customs clearance in Dubai
Below Documents Required From Load Port:
Commercial Invoice
Packing List
Bill Of Lading (Original Or Seaway Bill)
COO (Certificate Of Origin)
Phyto Or Health Certificate (If Food Items)
Halal Certificate (If Meat Products)
Below Documents Required From Dubai Local Authorities
MOH Approval If Medications
FANR Approval If Aluminum Type Alloy Or Any Items Related To Nuclear Authorities
FIRS Required For Food Imports From DM Dubai Municipality
If Printed Matters National Media Council Approval Required
Min Of CC & ENV If Live Animals Live Plats And For Several Other Things
ESMA Approval Required For Natural Water
Dubai Police Approval Required For Alcohol & Weapons & Other Security Related Products
DM ENV Dept. For Kind Of Cosmetics & Perfumery Products
We offer complete logistics solutions from Dubai to global destinations by Air Sea & Land freight with our own fleets here is the details of the services we provides
Air Freight
Sea Freight
Land Freight
Car Shipping
Customs Clearance
Door To Door Cargo
Freight Forwarding
Moving & Packing
As a leading cargo company in Dubai, we offer various cargo services in Dubai, like air freight, sea freight, road carriage, door-to-door cargo service, and express delivery. We offer delivery to local as well as foreign destinations, as per individual and business requirements.
We offer top-quality cargo services in Dubai, ensuring reliability, safety, and timely delivery for every shipment. Our team does it all—pickup from your doorstep to last-mile delivery—timely and safe securing of your freight.
Yes, certainly. Many cargo companies in Dubai rely on standard packaging, but we go further. We handle sensitive shipments with careful and secure packaging, handling it gently, and updating you with live tracking until it’s safely delivered
Transit time varies based on the destination, transport mode, and customs clearance. Air freight is the fastest, whereas sea freight is comparatively slower but less expensive.
Yes. Whether you choose our international shipping services or ship locally, our shipping company in Dubai will give you a tracking number to follow your shipment online once you schedule it. For updates, you can also contact our customer support agents.
Yes, we offer comprehensive customs clearance services in Dubai. To guarantee that your cargo is cleared as quickly and error-free as possible, we will handle all the required paperwork and correspond with customs officials.
We ship goods of any size, from tiny packages to massive machinery, using the right goods vehicle for the job for safe and effective transportation making us the top multipurpose logistics company in Dubai.
We provide safe cargo services throughout the UAE with fast and problem-free deliveries to every emirate. Whether it is Abu Dhabi, Sharjah, or any other emirate, our network provides hassle-free nationwide deliveries.
As a professional air freight company in Dubai, we provide speedy and secure air cargo by arranging flight timings, document preparation, and priority handling of items with tight delivery schedules.
We offer expert car shipping solutions in Dubai to both local and worldwide locations. We handle your vehicle as we do our own, organize all the necessary documents procedures, and have it safely delivered to its destination on time
Yes, our land transportation services extend to the UAE and across the GCC. As being one of the leading land cargo companies in Dubai, we manage anything from single deliveries to bulk business cargoes
We are an international shipping company in Dubai. We provide safe international shipping services by air, sea, or land and have global networks around the world.
Transit time varies based on the destination, transport mode, and customs clearance. Air freight is the fastest, whereas sea freight is comparatively slower but less expensive.
Yes. Being a reliable sea freight company in Dubai, we have container shipping, bulk cargo, and special cargo by sea to international destinations
You can contact us directly by phone, email, or by filling our online form given in our website. Just share the shipment’s weight, size, destination, and preferred method of transportation. Our staff will send you a customized quote.
